1. Help Center

Help Center

Canvas 24/7 Help

To access student, staff, and faculty 24/7 support with Canvas, log in to Canvas, click “Help” in your Canvas menu, and select Chat with Canvas SupportCanvas Support Hotline, or Submit a Ticket (also works in Canvas Teacher App and Canvas Student App).

You can also search the instructor guide or student guide for articles on how to use Canvas.

Student Login Issues

Reset your password for Canvas by logging into the student portal. If you are struggling to log in to the student portal, email studentservices@mtec.edu, as they can reset your password for Canvas, Student Portal, and Gmail at one time within Northstar.

Faculty and Staff Login Issues

Submit Ticket: otlhelpdesk@mtec.edu

Bridge

Submit Ticket: otlhelpdesk@mtec.edu

The OTL Team

The Office of Teaching and Learning specializes in LMS administration, training, and designing curriculum using digital tools. The members of the team are listed below

Emily Pulham, OTL Director
Picture of Emily Pulham
Emily received her PhD in Instructional Psychology and Technology from BYU in 2018. She has worked as a researcher, instructional designer, curriculum developer, professional development coordinator, and LMS administrator. She has trained and taught K-12 preservice teachers, adult learners, and college instructors over the past 8 years. Emily serves on the editorial board of the Journal of Online Learning Research, is a reviewer for Computers and Education, and is a member of the Association of Educational Communications and Technology. She lives in Lehi with her husband and daughter and enjoys singing, audiobooks, leisurely bike rides, and home improvement projects.
Danny Young, Instructional Designer

Picture of Danny Young
Danny has been working as an instructional designer since 2009 where he started at BYU. He worked with UVUs Global Aviation program from 2010 to 2016, and later on training programs for the FAA. While most of his time is currently spent finishing a PhD in Instructional Psychology and Technology at BYU, his wife hopes that someday he’ll finish his homework and do more work around the house. He likes to play volleyball, go on family trips, or just relax with a good book.
Johnny Vargas, Night LMS Administrator
Picture of Johnny Vargas
Johnny has been working in the tech field for 3 years now ever since he was a freshman in college, and is studying computer science at UVU. He loves anything technology related and loves solving technical problems, coding new software, and repairing computer hardware. He also enjoys weight lifting and working out at the gym, and anything sports and fitness related. He currently lives with his fiance who is a 3rd grade teacher and plans on getting married next spring. 
Jennifer Remy, LMS Administrator

Jennifer has years of experience as an instructional designer, Canvas Admin, and in various other fields (she teaches the 3D Printing course at night!).